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"Isn't it funny that one of the most important words to say is also one of the hardest? One simple word: no. Yet, to say it brings up a flood of feelings—guilt, defensiveness, a fear of offending. … Yet, the ability to say 'no,' to set boundaries and build a structure that works for us, is one of the most important tools we can add to our arsenals to successfully create our best lives."
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