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"Ask any business leader if he or she is good at solving problems and the likely response is, 'Of course!' After all, business leaders spend a lot of their time navigating problems. If they weren't good at it, those leaders would lose their jobs, wouldn't they? Not if the organization doesn't know what robust problem solving looks like. Most organizations don't and as a result they perform below their potential."
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"More than 80 percent of improvement efforts fail to make a discernible difference in overall business performance, regardless of the improvement methodology in use.
The reason isn't a flaw in the methodologies, but a flaw inside of companies. Organizations in all sectors fail to meet their full potential because of self-inflicted chaos. I'm not talking about acute cases of chaos brought on by external events over which a company has little control, such as sudden supply chain disruptions, new regulations, or economic downturns. I'm talking about chronic long-term chaos brought about by ambiguity, lack of focus, inconsistency—habits and behaviors that organizations can control but choose not to.
Self-inflicted chaos is an insidious disease that must be addressed before any meaningful improvement in performance can be achieved."
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