links for 2007-03-22
Chocolates on the Pillow are not Enough >> Wall Street Journal | The Customers Want More Than Coddling
The secret to running a good hotel is making guests feel welcome, providing a memorable experience, and ensuring both physical and psychological security, 24/7.
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The secret to running a good hotel is making guests feel welcome, providing a memorable experience, and ensuring both physical and psychological security, 24/7.
