Organizations are facing an engagement crisis. Regardless if they are customers, employees, patients, students, citizens, stakeholders, organizations struggle to meaningfully engage their key constituent groups who have a precious and limited resource: their time. Not surprisingly, these stakeholders have developed deflector shields to protect themselves. Only a privileged few organizations are allowed to penetrate the shield, and even less will meaningfully engage.
Details
Publish date | May 01, 2014 |
Publisher | Routledge |
Format | Hardcover |
Pages | 194 |
ISBN | 9781937134853
1937134857 |