Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide (Revised)

A completely revised and expanded update of its highly successful predecessor designed to help managers improve interpersonal skills and become more effective at their jobs. Features the latest management trends including quality, team building, self-managed work teams and developing positive work relationships. Every chapter ends with a self-test to check your progress. Contains numerous charts, worksheets and graphs which reinforce the text.