Winning Behavior: What the Smartest, Most Successful Companies Do Differently

Winning Behavior: What the Smartest, Most Successful Companies Do Differently

By Terry Bacon and David Pugh
Paperback
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Behavioral Differentiation is emerging as the "final frontier" in competitive strategy, and this book shows how leading companies use it to exceed expectations and outperform competitors.

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint:

  • service,
  • product development,
  • marketing,
  • branding,
  • bids and proposals,
  • presentations,
  • negotiations,
  • and more.

Winning Behavior offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. This eye-opening book reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.


Details

Publish date July 09, 2003
Publisher Amacom
Format Paperback
Pages 368
ISBN 9780814413678
0814413676

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