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Customer Success Professional's Handbook How to Thrive in One of the World's Fastest Growing Careers

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company

By Ashvin Vaidyanathan and Ruben Rabago

The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance.

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Book Information

Publisher: Wiley
Publish Date: 01/15/2020
Pages: 288
ISBN-13: 9781119624615
ISBN-10: 1119624614
Language: English

About the Author

Ashvin Vaidyanathan is the Chief Customer Officer at Gainsight--the Customer Success Company. Ashvin started at Gainsight as a Customer Success Manager and spent many of his early years at Gainsight building new and innovative processes. Prior to Gainsight, Ashvin was at McKinsey & Company consulting with companies on Marketing, Sales and Customer Experience transformations.

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