Jay Baer is the president of Convince & Convert, an online customer service and digital marketing consultancy. He is the author of five books, including
Hug Your Haters and
Youtility. He contributes articles to Inc., Entrepreneur, and
Forbes.com; writes the world's #1 content marketing blog; and hosts several award-winning podcasts.
Daniel Lemin is a respected authority on the reputation industry, a consultant for prominent Fortune 500 companies, a frequent public speaker, and a senior strategist with Convince & Convert.
