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About Joseph A Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.

Books by Joseph A Michelli

Leading the Starbucks Way (Pb)

Leading the Starbucks Way (Pb)

Joseph A Michelli

McGraw-Hill Companies.
Stronger Through Adversity World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the

Stronger Through Adversity World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the

McGraw-Hill Companies
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph A Michelli

McGraw-Hill Companies..
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Joseph A Michelli

McGraw-Hill Companies
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Joseph A Michelli

McGraw-Hill Companies..
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Joseph A Michelli

McGraw-Hill Companies
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph A Michelli

McGraw-Hill Companies.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph A Michelli

McGraw-Hill Companies

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