Kelley Steven-Waiss is a Chief Transformation Officer at ServiceNow. Prior, she was the founder and CEO of Hitch Works Inc. (acquired by ServiceNow in 2022), a cloud-based skills mapping and intelligence platform, that uses artificial intelligence and machine learning to match project-based opportunities to internal employee skill profiles. Before becoming an entrepreneur, she spent over twenty-five years in executive management and consulting, including 13+ years as a CHRO. Kelley is a sought-after speaker on the future of work, a board director for FormFactor, Inc., and is passionate about promoting and mentoring future female founders. Her first book was The Inside Gig: How Sharing Untapped Talent Across Boundaries Unleashes Organizational Capacity (2020). Currently based in Los Gatos, California, she is married and the mother of four.
