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Blog / Jack Covert Selects
Jack Covert Selects – The Professional
By Porchlight
The Professional: Defining the New Standard of Excellence at Work by Subroto Bagchi, Portfolio, 256 Pages, $25. 95 Hardcover, June 2011, ISBN 9781591844020 What is a professional? Subroto Bagchi, one of India’s foremost business leaders and authors, believes the traditional definition has changed.
Categories: jack-covert-selects
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Blog / Jack Covert Selects
Jack Covert Selects – Car Guys vs. Bean Counters
By Porchlight
Car Guys vs. Bean Counters: The Battle for the Soul of American Business by Bob Lutz, Portfolio, 256 Pages, $26. 95, Hardcover, June 2011, ISBN 9781591844006 The American auto industry has had some stellar books written about it.
Categories: jack-covert-selects
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Blog / News & Opinion
ChangeThis: Issue 83
By Porchlight
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous by Chip R. Bell & John R. Patterson “Today’s customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings).
Categories: news-opinion
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Blog / ChangeThis
Put Your Mindset to Work: The Secret Weapon in Winning, Keeping, and Flourishing in the Best Jobs
By Paul Stoltz, James Reed
"What does it really take to win, keep, and flourish in the best jobs? Let's begin by shattering a sacred assumption. If you want a good job, it's all about qualifications. Put another way, the best way to increase your chances of getting a great job is by upgrading your skills. Right? Wrong! That is, at least according to the thousands of the world's top employers we formally surveyed. Their answers to these four questions can and should have profound implications on your entire career. [...] Mindset utterly trumps Skillset. Not by a little, but by a landslide. That's why trying to win the best jobs by doing yet-more skills training is like training for a marathon by doing sprints and hurdles. It may help, but it's not going to win the race."
Categories: changethis
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Blog / ChangeThis
CLEARED HOT!
By Vernice Armour, Vernice Armour
"You HAVE permission to Engage! Notice, the emphasis is on the word 'have.' That's because you already possess your own permission to engage. I'm not giving it to you. In fact, I can't. You've always had it; you just have to release it. It's up to YOU to make the decision to engage. Once you have given yourself permission, you are Cleared Hot to create realities from possibilities beyond your expectations. What does Cleared Hot mean? Well, in military terms, it means you have permission to fire your weapons on your target. During training that means you're shooting at wooden tanks or old worn out tires. In real combat, you're firing on the enemy. An enemy that in my case was trying to shoot my attack helicopter out of the sky. In civilian life, Cleared Hot the process of acting on a Breakthrough Mentality (BTM)."
Categories: changethis
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Blog / ChangeThis
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous
By Chip R. Bell, John R. Patterson
"Progress requires change. And, change provokes resistance. However, customers do not necessarily resist change itself. They accept change when they get a vote; they embrace change when they can participate. They resist the perception or prediction of being controlled or coerced without their involvement. Migrating customers toward self-service, for example, can bring an array of time-saving benefits to everyone—service provider and service receiver. But the manner in which that migration typically occurs—without influence from customers—can be viewed as devaluing the co-creator, thus adding another spark to the flame of their opposition. Today's customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings). Armed with a computer and a network, the new normal customer becomes wired and dangerous if frustrated."
Categories: changethis
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Blog / ChangeThis
The Third Screen: Why Mobile Is a Game Changer
By Chuck Martin
"We're in the midst of a revolution bigger than the TV or PC and businesses of all types and sizes will be faced with how to deal with it. Not only are many businesses not ready, others are totally unaware. The new market is mobile and it's about to change everything. Mobile is a game changer."
Categories: changethis
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Blog / ChangeThis
Reputation Rules: Don't Neglect Your Company's Most Precious Asset
By Daniel Diermeier
"CEOs and board members routinely list reputation as one the company's most valuable assets. Yet, every month a new reputational disaster makes the headlines destroying shareholder value and trust with customers and other stakeholders. During the last year leading companies ranging from Toyota, Goldman Sachs, BP to HP and Johnson & Johnson battled severe reputational crises. In recent weeks we have witnessed not only the devastating earthquake and Tsunami in Japan, but also the so far futile response of Tepco, the nuclear operator of the Fukushima nuclear power plant. [. . . ] Trust is now an essential part of business success. Yet trust in U. S. business has substantially dropped over the last decade. While trust in business is still higher in developing countries, Non-governmental organizations (NGOs) are on a par with businesses in emerging markets and more trusted in developed markets including the United States. These data suggest that business can no longer rely on a trust reservoir. Rather trust needs to be earned.
Categories: changethis
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Blog / ChangeThis
Change In a Leader Can Change the World
By Jeremie Kubicek
"Our world is in trouble. We need leaders who lead for the benefit of others. I believe we need to systematically transform the leadership culture from a dominating system to a liberating system. I believe it starts one leader at a time. Each leader must play a part in this transformation by thinking differently about the way they lead if we are to ever see true 'Change in the World.'"
Categories: changethis
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Blog / News & Opinion
PresentationZen
By Porchlight
Maybe you give presentations often. How effective are they? Maybe you've never given one.
Categories: news-opinion