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Blog
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Blog / News & Opinion
Iron Butterflies
By Porchlight
I was raised in a single-parent household. This is not a stark revelation at this point, same as the fact that my mother raised us in poverty – with some tremendous help from my grandparents, to whom I will always be grateful. The reason I bring it up is because of the amazing things my mother was able to accomplish despite limited financial resources but with the unlimited resources of inner strength, caring and tough love.
Categories: news-opinion
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Blog / News & Opinion
Innovate
By Porchlight
Readers of this blog might be familiar with books on innovation by authors like Steven Johnson, Stephen Shapiro, Clay Christensen, and others. How do the ideas we read in these books get put to use? Are they just words on pages or screens, or do they translate to our activities?
Categories: news-opinion
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Blog / News & Opinion
The Power of LEO
By Porchlight
We might be familiar with Six Sigma, Lean Management, Total Quality Management, and other quality management tools, and to some degree, they each can provide great results. So, do we need another? Subir Chowdhury has written a new book called The Power of Leo that shows that we do.
Categories: news-opinion
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Blog / News & Opinion
Friday Link
By Porchlight
The world could really use more men like Amit Gupta. Amit is a starter. He helped build and launch ChangeThis, served as its first Managing Editor, and is the brains and gumption behind both Photojojo and Jelly.
Categories: news-opinion
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Blog / Staff Picks
Practical Genius
Book Review by Porchlight
Geniuses are people on a higher level. We imagine them as gurus and experts whose every word seems like the perfect articulation of whatever it is they speak of. And certainly, those people do exist.
Categories: staff-picks
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Blog / News & Opinion
ChangeThis: Issue 87
By Porchlight
Starting this month, ChangeThis manifestos will have a slightly different look. We've had repeated requests from readers to make our manifestos easier to read on their mobile devices, and we've done just that. Our designer extraordinaire, Joy Panos Stauber of Stauber Design Studios in Chicago, Illinois is the woman who makes our manifestos sparkle every month, and she has now designed a new template for them that retains most of the visual elements you're all familiar with, while tweaking the dimensions, margins, and aspect ratio to make it more mobile-friendly.
Categories: news-opinion
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Blog / ChangeThis
Responding Effectively to Workplace Bullying: Managing Behavior at the Time of an Attack
By Aryanne Oade
"By the end of the manifesto I hope that you will be equipped with sufficient knowledge and practical actions that you know what to do and how to do it should you become subject to workplace bullying in the future. And I also hope that reading this manifesto will assist those of you who have already been targeted by a workplace bully to be able to process your experience and find relief from the nagging self-doubts that often form part of the aftermath of an experience of workplace bullying."
Categories: changethis
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Blog / ChangeThis
Reinventing the Wheel: Creating Lifetime Customers
By Chris Zane
"These types of relationships are not easily formed nor are they formed overnight. They require exceptional care, attention, and a focus on continuously exceeding expectations. At Zane's, where we have chosen to compete on service rather than on price alone, it means providing unparalleled customer service. We can never accept an unhappy customer, nor look at unsatisfied customer as an inevitable part of doing business. This method goes beyond the mindset of making an unhappy customer happy or simply matching the offers of our competitors. Creating lifetime customers requires that you offer every customer or potential customer more service than they consider reasonable. Further, it means that you actively solicit customer feedback about what you could be doing better and use that information to expand and tweak your offerings to best service the customer."
Categories: changethis
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Blog / ChangeThis
How Unplanning Your Business Can Make It Happen Faster
By Ian Sanders, David Sloly
"We gave a talk at South By South West Interactive in 2010 and asked a room full of entrepreneurs who had written a business plan if they had actually looked at it since launch. A resounding 'no' came back. So we asked if the business they now owned and ran looked anything like the one they had written about in the business plan. Another 'no. ' They all admitted that they had written the plan simply because they thought that is what you're supposed to do. They had exerted great effort on a document that they would not look at again. How does this make sense. And this is from entrepreneurs that made their business idea happen, these were the successful ones. So what of the thousands that started to write a plan, got a little stuck and gave up. What ideas have the world been deprived of because they believed they needed a fully detailed plan to make that thing real. [. . . ] The problem with writing a fixed plan is that you can get stuck in amber mode. You get so bogged down with hypotheticals, financial modeling and revenue projections that your cool business idea gets stuck in a spreadsheet and the light never goes green.
Categories: changethis
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Blog / ChangeThis
The Power of Trust and Mistrust
By Porchlight
"When trust levels are high, so is the quality and performance of business—and the reverse is also true. These facts are demonstrated dramatically when we look at the financial outcomes of companies that are among the best to work for and their peer companies that aren't. Fortune's 100 Best Companies to Work For have roughly double the rates of return, income, return on assets, profits, stock market returns and employee and customer retention rates compared to peer companies."
Categories: changethis