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"It's becoming increasingly difficult to catch the eyes of the consumer. Once you have them you have to keep them. Technology has transformed relationships between businesses and customers. Now, your job isn't just to transact sales. Your job is to cultivate trust, build community, and interact with your customers on an ongoing basis.
Your job is to become a hub, a center of influence that creates value for your customers on their terms. Sales and profit are the result of fulfilling customer desires through educational, valuable content and remarkable products and services. Do this and your loyal community members become your advocates and evangelists."
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It is time and past time for this nation, this government, to react to the dangers inherent in its flawed farm and food policies and to reverse course from subsidizing wealth to subsidizing health.
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"In this day and age, it is not enough to have a system in place for dealing with customers' issues promptly and smoothly. Now, you need a strategy with built-in extras, benefits that are above and beyond what the public expects from you and your business. These extras have to be planned into your regular, day-to-day commerce because you can be sure that your competitors are hanging out their own honeycomb trying to attract the same bees as you.
I call these built-in extras the 'Wow!'
These are the actions you (and anyone representing your business) do for customers and, as a result, your customers actually say 'Wow!'"
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"It's time for a shake-up. This one won't happen because your boss decides it's time. It will happen because you and your peers decide it's time. Rather than relying on organizations to see what's in their long-term best interest, individuals are in a better position to instigate change. It will feel uncomfortable. You'll be labeled a heretic. As solace, you'll have the knowledge that you're right."
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"Synapses are natural, visceral, reactions connecting the soft organs of the body to the central nervous system. They can be trusted to be "on the money," and most corporate bodies—human or otherwise—are lost without them. Not being in tune with one's own ecosystem leads to unrewarded, misplaced effort and operational dysfunction.
Enabled by technology, we now have knowledge of how to make human connections work best in corporations connected by a common purpose.
This is a document that'll show you how to make that happen."
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