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"When people miss an opportunity in their own industry, it’s not because they were blind to new ideas. Typically, smart people miss out because new ideas seem awkward and different. To find your breakthrough, you need to better spot the subtle clues that hint toward great ideas."
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“For the third time in history, society is undergoing a social phase change. We are well on our way to creating the Autonomous Revolution. Its two predecessors, the Agricultural and the Industrial Revolutions, have taught us what to expect.”
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"Competition sometimes fails to deliver. When it does, it often leaves individuals and
society worse off. The invisible hand then becomes nothing more than a sleight of hand."
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“The non-heroic path is a journey. It comes from learning how to live one’s life and play one’s roles in ways that are designed to create change. … It is slow, steady, cumulative, and powerful, like water shaping rock.”
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“It’s tempting to think that when you call the bank or another financial service provider and you are put on hold for twenty-five minutes, it’s simply because it’s a peak time of day and many other account holders are calling at the same moment. Tempting, but wrong.”
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