Jack Covert Selects RSS
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, Business Plus, 270 Pages, $23. 99 Hardcover, June 2010, ISBN 9780446563048
I have always believed that great customer service is remembered long after the purchased product has been forgotten. My goal at 800-CEO-READ has been to create a company focused on the customer experience, not only connecting customers with the books and knowledge they need, but also offering top-of-the-line customer service as modeled by such outstanding service companies as Nordstrom and Lands’ End.
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The Great Reset: How New Ways of Living and Working Drive Post-Crash Prosperity by Richard Florida, Harper, 240 pages, $26. 99, Hardcover, May 2010, ISBN 9780061937194
“A crisis is a terrible to waste. ” It’s a phrase you hear often nowadays, and it’s the issue at the heart of Richard Florida’s new book, The Great Reset.
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Wellbeing: The Five Essential Elements by Tom Rath and Jim Harter, Gallup Press, 240 pages, $25. 95, Hardcover, May 2010, ISBN 9781595620408
Gallup Press is the gold standard in research-based books for business people; Strengths Finder 2. 0, released in 2007, still holds a constant spot on many bestseller lists.
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Heart Leader: A Personal Journey to the Heart of Business and Life by Daryl Wizelman with Bruce Dundore, Heart Leader Books, 138 pages, $14. 95, Paperback, April 2010, ISBN 9780692007129
Just to begin this review by stating the obvious: things change. One of the things that has changed for me is that self-published books are no longer not worthy of consideration for Jack Covert Selects.
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon, AMACOM, 170 pages, $21. 95, Hardcover, April 2010, ISBN 9780814415382
Customer service. Everyone expects it to be good, yet we don’t say much when it is.
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