Blog / News & Opinion
By Porchlight
When we have a bad experience with a company, we get upset, we're apt to tell someone else about it, and we never return to that business. Most of the time, though, we interact with people, give them our money, get something in return, and move on our way without really thinking about it. But once in awhile, we have a great experience, a genuinely positive interaction, one that we not only want to tell others about, but one that we we're attracted to have again and again.