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By Wayne Simmons, Tom DeWitt
"The world is a very unpleasant place for customers. They no longer feel special. They no longer feel heard. And they definitely no longer feel valued. Throughout their daily lives, with emotions ranging from disappointment and disbelief to exasperation and rage, customers today are increasingly being forced to endure unprecedented levels of friction, effort, and "pain" in far too many of their interactions with companies. Whether it is being bombarded with intrusive marketing emails, soldiering through the emotional trauma of vacation-destroying airline cancellations or suffering through the indignities of inhospitable hospitality in hotels, restaurants, and hospitals, customers are right to feel that many companies are taking them for granted, treating them with indifference or hostility, and in some cases, outright contempt. Welcome to the End of WOW."--
By Ethan Bernstein, Michael B Horn, Bob Moesta
"Three innovators offer a framework for career development that helps anyone make real progress on their path when they switch jobs"--
By Carrie M Lane
This study of organizing and decluttering professionals helps us understand--and perhaps alleviate--the overwhelming demands society places on our time and energy. For a widely dreaded, often mundane task, organizing one's possessions has taken a surprising hold on our cultural imagination. Today, those with the means can hire professionals to help sort and declutter their homes.
Blog / Book List
Porchlight Book Company's best-selling nonfiction books cover various topics, including current events, memoirs, and personal development. These are the top sellers for this month.
By Sally Rooney
An exquisitely moving story about grief, love and family--but especially love--from the global phenomenon Sally Rooney.
By Joel Zeff
"In the latest, freshly updated edition of Make the Right Choice: Lead with Passion, Elevate Your Team, and Unleash the Fun at Work, renowned keynote speaker, improv actor, and comedian Joel Zeff delivers a unique, interactive, humorous, and highly entertaining blueprint to createa new approach to work that is inspiring, fun, and infinitely more effective. Filled with self-contained chapters that will make you laugh and nod your head in agreement, this book has everything readers need to increase engagement, communicate more effectively, and create a positive and successful work environment"--
By Rita Omokha
What do the struggles of the past teach us about the urgent challenges in our own time. Resist chronicles the inspiring story of young Black activists who have fought tirelessly at the helm for justice over the last century, from the 1920s to the Trayvon generation--how they reshaped America, left an indelible mark on history, and pave the way for the crucial work that must be done today.
By Ryan Hampton
A passionate call to abandon ineffective drug-war policies, reframe addiction as a public health issue, and end the Fentanyl crisis. The American overdose crisis has reached record-breaking heights; preventable overdoses are now responsible for more annual deaths than traffic accidents, suicide, or gun violence.
By Shane Parrish, Rhiannon Beaubien
"The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity"--
By Billy Collins
"In more than sixty ... poems, Billy Collins writes with joy and wonder about the beauty and irony of daily life. The best poetry, he believes, begins with clarity and ends in mystery, and in Water, Water we encounter a writer endlessly astonished by the world all around. Turning his eye to the cat drinking from the swimming pool or the nurse calling your name in the waiting room or the astronaut reading Emily Dickinson while orbiting earth, Collins captures images and moments that mean so much more than they might initially seem"--
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