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Since 2005, Noah Fleming has helped his clients discover the goldmine of profits hiding right inside their businesses. He is a sought-after business strategy consultant, high-impact speaker, and the author of Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving (AMACOM).
Jones Loflin is an internationally recognized speaker and corporate trainer with more than 19 years of experience. He is the president of Helping Others Prepare for Excellence Inc.
Harley Manning founded Forrester's customer experience research practice when he joined the firm in 1998. Kerry Bodine leads Forrester's research on experience design.
Not yet thirty years old, Peter Sheahan is one of the world's foremost strategic thinkers and business consultants. In the space of three years he has built a multimillion-dollar consulting practice, attracting clients such as Coca-Cola, L'Oréal, and Ernst & Young.
Brenda F. Wensil is managing director at Bravanti. She was previously an executive leader for First Union (now Wells Fargo), and she established the first customer-focused strategy for the federal government as chief customer experience officer at the US Department of Education's Office of Federal Student Aid.
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