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About Harley Manning

Harley Manning founded Forrester's customer experience research practice when he joined the firm in 1998. Kerry Bodine leads Forrester's research on experience design.

Books by Harley Manning

Outside in: The Power of Putting Customers at the Center of Your Business

Outside in: The Power of Putting Customers at the Center of Your Business

Harley Manning, Kerry Bodine, Josh Bernoff

Harper Business

Articles by Harley Manning

Rethinking Your Business from the Outside In

Rethinking Your Business from the Outside In

By Harley Manning, Kerry Bodine, Josh Bernoff

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