Steve Curtin is the author of the bestselling Delight Your Customers and is a globally known expert and speaker on customer service management and leadership. Curtin was rated fourth by Global Guru on its annual listing of the top thirty experts in the world on the topic of customer service. Before launching his company in 2007, he had a twenty-year career with Marriott International. His client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE.
