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"Those of us who have taken on business as our life's work must now elevate our thinking. We must dare to be different. Let's stop fixating on which pic to post on which channel. Instead, dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives. Let's talk about why and how."
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"Generating creativity takes an effort to make the initial spark. Thomas Edison once locked himself and five coworkers in his lab, where they labored for sixty hours without sleep to finish a working printing machine. This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent. This was clearly true with Edison, who went on to win more than a thousand patents—including the light bulb—by working eighteen-hour days most of his life and famously finding '10,000 ways that won't work.'"
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"Some mistakenly confuse the Employee Experience (EX) with popular terms
like Talent Management, Human Resources Development, or Employee Engagement. While EX is certainly related to those terms, it's not synonymous with them. Employee Experience is much broader in scope. The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they work, and an effective Employee Experience doesn't come to pass without aligned expectations."
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"Let's put it on the table. The vast majority of organizations put too much leadership development emphasis on people who are already in traditional leadership roles. And not enough on the people who are the promise of the future.
Imagine a fire. The hottest part of the flame is at the bottom, not the top. The top gets all the attention, but the bottom is where the real energy is. You want to be able to harness and use the energy of the people nearer the bottom for positive change. Don't snuff it out before it gets going."
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Imagine a fire. The hottest part of the flame is at the bottom, not the top. The top gets all the attention, but the bottom is where the real energy is. You want to be able to harness and use the energy of the people nearer the bottom for positive change. Don't snuff it out before it gets going."
"Customer Experience Design has gone through an evolution. This evolution can be best described through three generations of customer experience design:
Consistent experiences Exceptional experiences Purposeful experiences
We are now facing the third generation of customer experience. While consistency or emotional engagement will be sufficient for some situations, to create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose."
Continue reading
Consistent experiences Exceptional experiences Purposeful experiences
We are now facing the third generation of customer experience. While consistency or emotional engagement will be sufficient for some situations, to create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose."