News & Opinion RSS
When we think about design, we might think about talented people making things look and work in an interesting or useful way. But how does design play into situations where our input is needed? What if we manage designers?
Continue reading
As I (and many others) have noted, women business book authors make up a very small percentage of the category, and while the number is growing, often books by women are more niche-oriented or geared toward the personal, so don't get the powerful push or word-of-mouth that more general business books get. So I'd like to spend a little time talking about the books written by women that have landed on my desk recently:
This spring, Anne Kreamer's book, It's Always Personal, first intrigued me--no, touched me--due to the personalized publisher copy being used to promote the book. Kreamer wrote:
I was told when I started work that if I wanted to be professional, I should never let my feelings show at work--that emotion had nothing to do with success.
Continue reading
In 1986, a punk band out of Southern California called Uniform Choice released a record called Screaming For Change. Their lyrics dealt with making better personal decisions, treating people fairly, and creating positive social change through uniting different groups of people. The message resonated, and their popularity grew.
Continue reading
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous by Chip R. Bell & John R. Patterson
“Today’s customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings).
Continue reading
Maybe you give presentations often. How effective are they? Maybe you've never given one.
Continue reading