Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
| Quantity | Price | Discount |
|---|---|---|
| List Price | $21.95 | |
| 1 - 24 | $18.66 | 15% |
| 25 - 99 | $13.61 | 38% |
| 100 - 249 | $13.17 | 40% |
| 250 - 499 | $12.73 | 42% |
| 500 + | $12.51 | 43% |
$21.95
Book Information
| Publisher: | Amacom |
|---|---|
| Publish Date: | 04/07/2010 |
| Pages: | 192 |
| ISBN-13: | 9780814415382 |
| ISBN-10: | 0814415385 |
| Language: | Eng |
What We're Saying
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon, AMACOM, 170 pages, $21. 95, Hardcover, April 2010, ISBN 9780814415382 Customer service. Everyone expects it to be good, yet we don’t say much when it is. READ FULL DESCRIPTION
Micah Solomon follows up his book Exceptional Service, Exceptional Profit, a book he co-authored with Leonardo Inghilleri, with a new book written just by him, titled, High-tech, High-touch Customer Service. Taking some of the core values of good service and applying them to the increasing level of technology that's involved in our interactions, Solomon tells stories and shares insights about best practices in this constantly changing, yet fundamentally human business landscape we exist in. I sent Micah a few questions after reading the book, and his answers are below. READ FULL DESCRIPTION
Full Description
What if you could protect your business against competitive inroads, once and for all?
Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.
Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.
Soon, you'll be reaping the benefits of loyal customers who are:
- less sensitive to price competition,
- more forgiving of small glitches,
- and, ultimately, who are "walking billboards" happily promoting your brand.
Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.