The Experience Mindset: Changing the Way You Think about Growth
| Quantity | Price | Discount |
|---|---|---|
| List Price | $30.00 | |
| 1 - 24 | $25.50 | 15% |
| 25 - 99 | $18.60 | 38% |
| 100 - 249 | $18.00 | 40% |
| 250 - 499 | $17.40 | 42% |
| 500 + | $17.10 | 43% |
$30.00
Book Information
| Publisher: | Portfolio |
|---|---|
| Publish Date: | 06/06/2023 |
| Pages: | 288 |
| ISBN-13: | 9780593542699 |
| ISBN-10: | 059354269X |
| Language: | English |
What We're Saying
Porchlight's Marketing & Editorial Director Dylan Schleicher looks at the year's best book in the Marketing & Communications/Sales & Influence category. READ FULL DESCRIPTION
From the bestselling author of <i>Growth IQ</i> comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth. READ FULL DESCRIPTION
These 40 books spoke to us—and we believe speak to each other—in a way that furthers the conversations we need to have in the organizations we work in, the communities we live in, and the societies that shape us. With them as a guide, we can make decisions that better shape each, in turn. READ FULL DESCRIPTION
If you’ve touted some new technology as a way to fix the ills of the past and improve employees’ day-to-day work lives, and then it doesn’t, what does that say about your company’s planning and leadership? READ FULL DESCRIPTION
Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have. READ FULL DESCRIPTION
Full Description
- How people, processes, technology, and culture contribute to the "virtuous cycle" of EX and CX.
- Why the best companies have programs that minimize the customer's effort as well as the employee's effort (and how companies like Southwest and Best Buy get this right)
- How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.)
- What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can't improve what you can't measure.
Employees are the heart of your business. If you want to remain competitive in today's marketplace, investing in people is no longer a nice-to-have, but rather a must have.