Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
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Are you endlessly trying to improve your employees' customer service skills, but getting so-so results. There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should.
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List Price | $14.95 | |
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100 - 499 | $9.72 | 35% |
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$14.95
Book Information
Publisher: | Toister Performance Solutions |
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Publish Date: | 03/15/2019 |
Pages: | 228 |
ISBN-13: | 9780578433363 |
ISBN-10: | 0578433362 |
Language: | Eng |
Full Description
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.