Blog
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Blog / News & Opinion
The Customer Rules: An Interview with Lee Cockerell
By Porchlight
Lee Cockerell's new book, The Customer Rules, is a modest-looking volume of 39 'rules' for providing outstanding customer service. Despite the book's apparent simplicity, The Customer Rules offers readers essential advice ranging from the general—be nice—to the specific—never ever argue with a customer. While reading this book, I often found myself thinking, "Of course; this is a fundamental rule.
Categories: news-opinion
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Blog / News & Opinion
Bring Your (Emotional) Self to Work
By Sally Haldorson
Listen. In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and somehow you know that connecting those threads is what you are supposed to do and business takes care of itself. The words above were written by James A.
Categories: news-opinion
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Blog / News & Opinion
Thinker in Residence: Erika Andersen on Business & Books
By Sally Haldorson
POST & WIN! Post a reaction or question for Erika in one of her Thinker in Residence posts, and not only will Erika pop by for the discussion, but we'll randomly pick one participant to win a copy of Leading So People Will Follow! In our past two Thinker in Residence posts featuring the thoughtful and motivating work of Erika Andersen, we introduced you to her newest book on leadership, Leading So People Will Follow, and also shared an in-depth Q&A with Erika about strategy.
Categories: news-opinion
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Blog / News & Opinion
Thinker in Residence: A Q&A Interview with Erika Andersen on Being Strategic
By Sally Haldorson
For me, the most exciting thing about being strategic is that it’s learnable. Most people talk about being strategic as though it’s something you’re born with…or not. And too bad for you if you’re not!
Categories: news-opinion
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Blog / News & Opinion
Thinker in Residence: Erika Andersen, author of Leading So People Will Follow
By Sally Haldorson
The next featured author in our Thinker in Residence series is Erika Andersen, author of Leading So People Will Follow (Jossey-Bass, 2012); Being Strategic: Plan for Success, Out-Think Your Competitors, Stay Ahead of Change (St. Martin's, 2010); Growing Great Employees: Turning Ordinary People Into Extraordinary Performers (Portfolio, 2007), and the author and host of Being Strategic with Erika Andersen on Public Television. Erika is the founding partner of Proteus International, a consulting and training firm that focuses on leader readiness.
Categories: news-opinion
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Blog / Staff Picks
Global Dexterity
Book Review by Porchlight
While reading Andy Molinsky's new book Global Dexterity, I was reminded of an experience I had shortly after starting my first job as a working professional. I had been on the job for about a month. A colleague in my department was turning 30, so we were celebrating in a vacant office with some grocery store cake.
Categories: staff-picks
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Blog / News & Opinion
Stop Complainers and Energy Drainers
By Porchlight
I sat in a meeting once where an enthusiastic new employee shared ideas and input within a discussion on how to increase sales. While he talked, another sales rep rolled her eyes, and when he finished, she loudly declared, "None of that is going to work. I'm so tired of new people coming in here and acting like they have it all figured out.
Categories: news-opinion
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Blog / News & Opinion
Business Brilliant
By Porchlight
In general, we assume that the great business leaders came from well-to-do-families, were sent to the best schools, continued their education and started practicing business at a young age. Yet in fact, many of the CEOs of familiar brands did not follow that route. For some of them, high school was their highest academic standing, some can't read a financial statement, and some of them failed miserably before they became the people we know.
Categories: news-opinion
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Blog / News & Opinion
A New KnowledgeBOX offer!
By Sally Haldorson
If you aren't already aware, 800-CEO-READ powers the business knowledge-building site, KnowledgeBlocks. One of the services KnowledgeBlocks offers is a quarterly book club. For $80, you'll receive 4 quarterly shipments for a total of 9 books per year (see more details and sign up here.
Categories: news-opinion
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Blog / Jack Covert Selects
Jack Covert Selects - Lean In
By Porchlight
Lean In: Women, Work, and the Will to Lead by Sheryl Sandberg; Alfred A. Knopf, 240 pages, $24. 95, Hardcover; March 2013, ISBN 9780385349949 The COO of Facebook, Sheryl Sandberg is one of the most powerful women in business, and as such is a leader not only at the top of her organization, but also to other women in business.
Categories: jack-covert-selects
