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"With all the fuss about unprecedented and accelerating complexity, you'll probably be surprised to hear that today's standout leaders are solving their organization's defining challenges—including the seemingly intractable ones—and achieving their biggest goals at least ten-times faster and with a fraction of the effort than their peers."
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"Buyers are driven by an innate desire to predict the experience they will have in making a purchase. Combine that with the proliferation of feedback and reviews on everything we buy, watch and experience, along with the feelings of trust created by authenticy, honesty and transparency. Sellers must now embrace this evolution."
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"Care is the soil from which teams grow; a leader's focus provides the fertilizer.
Unpack that statement, and you'll understand what it takes to grow a group of individuals into an Unstoppable Team."
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Unpack that statement, and you'll understand what it takes to grow a group of individuals into an Unstoppable Team."
"The relentless digital disruption of one industry after another has left leaders looking for a new path to the future. In a world of light-speed technological advances and overnight disruption from all directions, the large-scale business 'transformations' of old no longer suffice, if they ever did."
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"You build customer loyalty when the people in your organization show empathy for customers, take responsibility for helping them reach their real goals, and treat them generously. Earning loyalty is much more than teaching good service techniques or giving everyone a copy of Customer Service for Dummies and ordering the team to smile and say, 'Have a nice day.'"
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