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12 The Elements of Great Managing

12: The Elements of Great Managing

By Gallup Gallup and James K Harter

"12: The Elements of Great Managing" is the long-awaited sequel to the 1999 runaway bestseller "First, Break All the Rules. " Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, "12 "follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

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Book Information

Publisher: Gallup Press.
Publish Date: 12/01/2006
Pages: 288
ISBN-13: 9781595629982
ISBN-10: 159562998X
Language: Eng

What We're Saying

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May 26, 2009

Eduardo Castro-Wright, vice chairman of Wal-Mart Stores was the subject of the Corner Office column in Sunday's New York Times. The question that caught our attention was: Q. So you find that people make business more complicated than it is? READ FULL DESCRIPTION

May 12, 2011

Decade of Change: Managing in Times of Uncertainty, edited by Geoffrey Brewer and Barb Sanford, Gallup Press, 240 pages, $24. 95, Hardcover, May 2011, ISBN 9781595620538 We’ve come to expect good things from Gallup Press, and their latest release, Decade of Change, doesn’t disappoint. Unlike their past releases, books like Strengths Finder 2. READ FULL DESCRIPTION

Full Description

Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

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