ChangeThis
ChangeThis is our weekly series of essays from today's thought leaders that are meant to evoke conversation by bringing forth new and unique ideas.
ChangeThis
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Blog / ChangeThis
Ten Elements of Outstanding Customer Service Cultures
By Micah Solomon
"Don’t fall into the trap of thinking there’s an infinite supply of new customers out there for the taking if only your marketing and sales departments would do their jobs, seeking out and converting more leads. Tell yourself instead that not only are customers a limited commodity, there’s no such thing as 'customers' in the plural. Rather, there’s just one customer: the one who’s being served right now."
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Blog / ChangeThis
Forming Labor-Management Partnerships for Systemic Change in Healthcare
By Peter Lazes, Marie Rudden
In order to create systems that provide cost-effective, timely, professional, and better-coordinated care, it is essential that healthcare organizations make use of the input of staff at every level.
Categories: changethis
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Blog / ChangeThis
The Next Evolution of the Modern Workplace
By Eric Mosley, Derek Irvine
"The future of business depends on work becoming more human, and that’s a powerful impetus toward progress."
Categories: changethis
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Blog / ChangeThis
Anti-Monopoly and How it Can Unite Us
By Sally Hubbard
We blame the economy for our financial struggles, but the economy—apart from the COVID-19 catastrophe—has been doing just fine. The problem is that the ultrarich are hoarding its spoils. What changed from the 1980s to today that made the economy stop working for the middle class? A big piece of that puzzle is monopoly.
Categories: changethis
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Blog / ChangeThis
The Professional and the Creative Process
By Porchlight
We don’t ship the work because we’re creative. We’re creative because we ship the work.
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Blog / ChangeThis
The Importance of Propaganda Education
By Renee Hobbs
The study of propaganda provides plentiful opportunities to address values, ethics, and morality. As people activate critical thinking skills in recognizing and responding to propaganda, they increase autonomy and personal freedom.
Categories: changethis
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Blog / ChangeThis
America, the Green: How We (All) Succeed
By John Hope Bryant
We cannot segregate our hearts and integrate our wallets. Coming up together is the business plan for America—where everyone rises, and everyone can win. This is how we actually make America great again.
Categories: changethis
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Blog / ChangeThis
An Invitation to Heal
By Larry Ward
"It is no small task to attempt to describe America’s racial karma—what it is, and how to transform it—especially if, many days, it may feel as if there is little or no movement forward. Yet, I know once we recognize America’s racial karma as actions that continue to give birth to the notion of white racial superiority and its psychosocial consequences, we gain the necessary insight to change course."
Categories: changethis
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Blog / ChangeThis
5 Secrets for Co-Creation Partnerships
By Chip R. Bell
A partnership can be a key to accessing the customer’s imagination. Done properly, it is an alliance of trust and a liaison of equality.
Categories: changethis
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Blog / ChangeThis
Why We Still Haven’t Found What We’re Looking For
By Nilofer Merchant
Mount Mary University invited Nilofer Merchant to give a leadership talk on Onlyness and its relationship to the 100th anniversary of Suffrage. This essay serves as that glance backward to inform a manifesto, a future vision worthy of us all.
Categories: changethis
The original idea behind ChangeThis came from Seth Godin, and was built in the summer of 2004 by Amit Gupta, Catherine Hickey, Noah Weiss, Phoebe Espiritu, and Michelle Sriwongtong. In the summer of 2005, ChangeThis was turned over to 800-CEO-READ. In addition to selling and writing about books, they kept ChangeThis up and running as a standalone website for 14 years. In 2019, 800-CEO-READ became Porchlight, and we pulled ChangeThis together with the rest of our editorial content under the website you see now. We remain committed to the high-design quality and independent spirit of the original team that brought ChangeThis into the world.