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"Micro-innovation is the Holy Grail of modern management. Micro-innovation (incremental improvement) that is driven by employees is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs.
Yet, the level of employee engagement required for micro-innovation remains one of the most elusive outcomes in modern organizational life. Research shows in aggregate that employee engagement continues a 25-year decline.
In our real-time economy, the most powerful value proposition is the ability to say "yes" to customer's unique needs, and to say it now. Only the people who work on the frontline of a business can take meaningful action in real time. Because of that, the full engagement of people is simply a competitive necessity."
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"In our daily existence, we are constantly on a trip, going from one place to another. It is true whether we are faced with a situation threatening our survival, simply following our daily routine, or met with an unprecedented opportunity to thrive. Our journey is a needed activity that we too often view as a burden, as obligatory and forced. We thus make our journey a monotonous routine, depriving ourselves of memorable experiences and the enjoyment that we really deserve. A large majority of us do not understand that our perceptual view of our journey has a powerful influence on the enjoyment (or lack of it) and the feeling of accomplishment (or lack of it) we could receive from it."
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"More than 80 percent of improvement efforts fail to make a discernible difference in overall business performance, regardless of the improvement methodology in use.
The reason isn't a flaw in the methodologies, but a flaw inside of companies. Organizations in all sectors fail to meet their full potential because of self-inflicted chaos. I'm not talking about acute cases of chaos brought on by external events over which a company has little control, such as sudden supply chain disruptions, new regulations, or economic downturns. I'm talking about chronic long-term chaos brought about by ambiguity, lack of focus, inconsistency—habits and behaviors that organizations can control but choose not to.
Self-inflicted chaos is an insidious disease that must be addressed before any meaningful improvement in performance can be achieved."
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"Today's work environment has been dubbed everything from the Age of Distraction and the Age of Inattention to The Multitasking Generation. The bottom line is this: regardless of your job title, we are all trying to accomplish increasingly more with increasingly less resources—whether those resources are money, time, focus, or energy. How can we achieve success—however you define it—given these constraints?
I study successful people for a living, and I believe the answer can be boiled down to one word: self-discipline.
It's not a breakthrough idea, and it's certainly not popular. But it's an old-school way of thinking that has unfortunately fallen out of vogue—and one that can yield measurable results when applied to the challenges of working in modern business."
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The use of these new social and collaborative technologies and strategies are being deployed and implemented to solve many of these problems within the enterprise today. But, collaboration doesn't just benefit employees while they are at work, it also benefits them in their personal lives as well.
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