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In a recent conversation with author Raul Pupo, I described my surprise that there were no local customer service classes, workshops, events, or otherwise to take part in. "That's no surprise," said Raul. He believes the disconnect begins with education, and permeates business.
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In summary: two rainbows, pay attention, talk and listen, always connect, find their pizza, play catch in the dark, and gin.
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The longlist for The Financial Times and Goldman Sachs Business Book of the Year was announced this morning. And just as interesting as the list itself, which includes a novel this year, is the fact that Lloyd Blankfein is recusing himself as a judge. He is doing so because "a number of books on this year’s longlist address various aspects of the financial crisis," a crisis Blankfein was intimately involved in as CEO of Goldman Sachs.
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With all the recent talk about Barnes & Noble considering selling, and theories on the internet about Amazon buying them, interlaced with ongoing discussions about digital vs. physical, it all can make followers of the story a bit dizzy. Both companies have gigantic inventories (of ALL sorts of stuff), and that in itself is something for both of them to deal with.
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As a follow up to her book Mass Career Customization, Cathleen Benko and Molly Anderson have teamed up to present The Corporate Lattice: Achieving High Performance in the Changing World of Work.
As outlined in MCC, the world of work is changing, not only for companies, but also for individuals: personal values, diversity, and skills are being viewed differently than they once were, and it's changing the structure of people's lives. Because of these factors, more people aren't necessarily "climbing the ladder" like they once were.
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