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The following excerpt is taken from Divide or Conquer: How Great Teams Turn Conflict into Strength by Diana McLain Smith. This chapter examines the the Steve Jobs/John Sculley breakup at Apple in the 1980s, a conflict that nearly destroyed the company. From the publisher: "Smith shows us how to build work relationships that are flexible and strong enough to survive the toughest challenges.
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There's a new excerpt up on our Excerpts Blog. The excerpt is taken from Divide or Conquer: How Great Teams Turn Conflict into Strength by Diana McLain Smith. This chapter examines the the Steve Jobs/John Sculley breakup at Apple in the 1980s, a conflict that nearly destroyed the company.
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Customer Service Representative
We are looking for an individual to join our operations group as a customer service representative.
Your job will be to take care of our customers, managing their orders from the time they are taken until the time the shipment arrives. This will involve obtaining all the pertinent information for the order, placing the purchase order with our suppliers, and tracking the order during shipment.
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If you are a baseball fan, or even just a fan of great writing, I highly recommend you check out Michael Lewis's recent article for Vanity Fair about sports agent Gus Dominguez, who has been convicted (wrongly, Lewis believes) of smuggling Cuban baseball players to the United States. In it, he follows the story back to Cuba and paints a fascinating portrait of baseball there. Peter Gammons recently stated on Baseball Tonight that the most exciting baseball experience of his life was watching a game in Havana, and you can almost taste that kind of excitement in this piece by Lewis.
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Our first Pecha Kucha Night was a great success! We had a ton of fun--check out the pictures--and were impressed with each of the presenters. I'm sure we'll share more thoughts this week, but for now we invite you to enjoy Pecha Kucha Night as we experienced it.
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