Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

By Karen Martin and Mike Osterling

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"The first of its kind--a Value Stream Mapping book written for those in service and office environments who need to streamline operationsValue Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology.

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Book Information

Publisher: McGraw-Hill Companies.
Publish Date: 12/16/2013
Pages: 224
ISBN-13: 9780071828918
ISBN-10: 0071828915
Language: English

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Winner of The Shingo Research and Professional Publication Award!Align your leadership team to deliver the highest possible value to your customers

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.

Value stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems.

You'll learn how to:

  • Prepare and engage your leadership team in the transformation process
  • Gain a deep understanding about your current work systems and the related barriers to delivering value
  • Design a future state that enables outstanding performance on all fronts
  • Adopt the new design and lay the foundation for continued improvement

Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve yourtransformation efforts.

In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done.Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

About the Authors

Karen Martin is president of The Karen Martin Group, Inc. , a firm that specializes in business performance improvement and Lean management practices.

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Mike Osterling provides support and leadership to organizations on their Lean transformation journey. Prior to consulting, Mike played a key internal role in Schneider Electric's Lean transformation during the 1990s. He is the cofounder of San Diego State University's Lean Enterprise program and continues to teach at SDSU and other universities.

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