What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written.
| Quantity | Price | Discount |
|---|---|---|
| List Price | $12.95 |
Non-returnable discount pricing
$12.95
Book Information
| Publisher: | Amacom |
|---|---|
| Publish Date: | 06/12/2008 |
| Pages: | 128 |
| ISBN-13: | 9780814416792 |
| ISBN-10: | 0814416799 |
| Language: | Eng |
Full Description
What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way.
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.
In this book, you'll explore how:
- great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare";
- there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me";
- and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine."
Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
