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Zap the Gaps!: Target Higher Performance and Achieve It!

Zap the Gaps!: Target Higher Performance and Achieve It!

By Ken Blanchard, Dana Robinson, and Jim Robinson

In the bestselling tradition of "The One-Minute Manager(, Zap the Gaps!" combines a fast moving business parable with step-by-step instructions for implementing the GAPS approach to problem solving.

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Book Information

Publisher: William Morrow & Company
Publish Date: 05/28/2002
Pages: 160
ISBN-13: 9780060503000
ISBN-10: 0060503009
Language: English

Full Description

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast-moving business parable with step-by-step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:


    About the Authors

    Ken Blanchard is cofounder of The Ken Blanchard Companies, a leading international training and consulting firm. He is coauthor of more than sixty-five books, including the iconic The One Minute Manager , with combined sales of over 23 million copies in forty-seven languages.

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    Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc. , have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.

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    Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.

    Learn More

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