News & Opinion RSS
Ignited
Managers! Light Up Your Company and Career
This excerpt is taken from Ignited: Managers! Light Up Your Company and Career by Vince Thompson.
Continue reading
What does it mean to be a best-selling author? Like everything else, there are various definitions. This particular WSJ article is speaking of the online bestseller lists like those of Amazon and Barnes and Noble.
Continue reading
Chocolates on the Pillow are not Enough >> Wall Street Journal | The Customers Want More Than Coddling
The secret to running a good hotel is making guests feel welcome, providing a memorable experience, and ensuring both physical and psychological security, 24/7.
Continue reading
I'm going to build off Todd's review of Leading for Growth. I heard about it months ago from its publisher and started reading it on my train ride down to Chicago the other day. Co-author Ray Davis has helped take Umpqua Bank (based in Oregon) into the limelight; I'm sure you've heard of the bank from a number of Fast Company mentions.
Continue reading
In this interview, I talk with Jackie Huba, co-author with Ben McConnell of Citizen Marketers: When People Are The Message.
Citizen Marketers is the next step for Ben and Jackie after their word-of-mouth marketing bible Creating Customer Evangelists. Here are the questions you'll get answered if you listen to this podcast:
Why should I care about citizen marketers?
Continue reading