Discovering the Soul of Service
| Quantity | Price | Discount |
|---|---|---|
| List Price | $30.00 | |
| 1 - 24 | $25.50 | 15% |
| 25 - 99 | $21.00 | 30% |
| 100 - 499 | $19.50 | 35% |
| 500 + | $18.90 | 37% |
$30.00
Book Information
| Publisher: | Free Press. |
|---|---|
| Publish Date: | 02/12/1999 |
| Pages: | 288 |
| ISBN-13: | 9780684845111 |
| ISBN-10: | 0684845113 |
| Language: | Eng |
What We're Saying
I have seen brilliant entrepreneurial strategies falter as an organization grows and matures. Obviously, you manage a $25 billion company differently than you do a $25 million company. But you change your practices, not your principles. READ FULL DESCRIPTION
My purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses. - Dr. Leonard Berry Len Berry is the disciple of service. READ FULL DESCRIPTION
You may have heard Len Berry's name come up in our conversation. He is the disciple of service. He has studied, researched and dissected what good service means from the likes of the Mayo Clinic, Charles Schwab, Enterprise Rent-A-Car, and Midwest Express Airlines. READ FULL DESCRIPTION